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TERMS OF USE

Refund Policy.

Goods retuned for refund will only be approved and refunded if all of the following conditions are met:

Kingllusion Warranty sticker on the goods should not be removed, damaged or modified in any way without the express written permission of kingllusion Computers Ltd.

Three working days of examination of the returned goods will be taken to identify whether they are still in perfect working condition, without any damage caused by the customer or not before the refund will be approved. Refunds will be transferred accordingly into the designated account once examination has been completed.

80% of the purchase value of the product(s) will be qualified for refund if the goods are returned strictly within 7 days of the purchase as per the date reflected on the original  invoice, provided the product(s) are still in their original, undamaged packaging.

70% of the purchase value of the product(s) will be qualified for refund if the goods are returned after 8 days but before 14 days after the purchase as per the date reflected on the original invoice, provided the product(s) are still in their original, undamaged packaging.

No refund will be approved if products are returned after 15 days from the date of purchase as per the date reflected on the original invoice Shipping costs are non-refundable.

The date of purchase will be counted as the first day of purchase. All refunds and exchanges will only be considered if the original invoice accompanies the return.

If you have any question regarding our products Warranties, please e-mail us at sales@kingllusioncomputers.com`

Warranty

Kingllusion Computers offers a comprehensive warranty on all our products. We guarantee that our laptop parts will meet or exceed the performance of any other laptop parts with the same specifications on all counts of durability, structure and fit. All our laptop parts carry a 12-months warranty for any form of manufacturing defects, except laptop electrical Adapters/ Chargers(Carry 3 months Warranty) Lithium Batteries (6 Months Warranty) from the date of purchase. The goods are assumed to be received in good order after the purchase process is complete. Replacement of faulty goods will only be done within the valid guarantee or warranty.

All faulty goods returned for replacement shall take 3 working days for thorough testing, examination and evaluation. It will then be approved once the inspection process of the goods is complete.

All replaced parts will have the warranty continued from the date of original purchase and not from the date returned until the warranty has expired.

All incorrectly supplied parts shall be returned to our nearest office within 7 days from the day of purchase indicated on the invoice for replacement or full Refund.

A 20% handling fee will be charged to the customer for the replacement of correctly supplied goods with in strictly 7 days of purchase as per the date of the invoice issued. A 30% handling fee will be charged if the correctly supplied goods are returned after 8 days supplied. After 15 days from date of invoice, no returns will be replaced or credited. Inspection of the condition of the returned goods will be carried out immediately before replacement. The returned goods shall not be defective in any way, still in the original, saleable condition and packaging supplied by kingllusion and accompanied by the original invoice.

This warranty will no longer be valid and replacement will not be allowed, if: The goods returned have been damaged in any way whatsoever by accident, abuse, misuse, fire, theft or misapplication, etc. If the goods have been disassembled or modified without the express written authorization from Kingllusion; or if any Kingllusion warranty sticker has been removed or damaged in any way.

All shipping costs paid when we originally shipped the goods are non-refundable and Kingllusion will not pay for the shipping costs of sending goods back for exchange or return delivery back to the customer unless there is Irrefutable proof that the goods were incorrectly supplied by kingllusion due to negligence.

Please be advised to inspect the parcel on delivery for any damages that may have occurred on it while in transit. By signing for the parcel it will imply that you have received it in good order, and therefore Kingllusion will take no liability after that. Remember all our cargo is insured, but we Cannot claim anything if you sign goods received in good order.

There will be no exchanges allowed whatsoever after 15 days from the day of purchase as per the date reflected on the tax invoice.
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